Providers

NaviNet gets us off the phone with insurers and allows us to focus on patient care and our bottom line.

NaviNet’s basic suite of solutions is free and easy to use. All a provider office needs is a PC and an Internet connection to get immediate access to America’s largest healthcare communications network. Review real-time patient information, such as eligibility, benefits and claims status, from our nation’s leading health plans through a single Web site. NaviNet is extremely user-friendly because it was built on our precise and fundamental understanding of how provider offices work and the complex processes they support. NaviNet has consistently proved that it strengthens a provider office’s bottom line by saving time, money and resources. Just as importantly, NaviNet helps providers improve patient care and patient and office staff satisfaction.

1. How can NaviNet improve my communication with health insurers?

NaviNet’s healthcare communications network gives you a secure online link to America’s leading health plans and their insured patients. Through a single, user-friendly Web site, your office can access patients’ financial, administrative and clinical information, and check eligibility and claims status. Your billing staff can quickly and cost-effectively manage all patient billing processes. By replacing paperwork and phone calls to health plans with secure, online transactions, your office can reduce administrative costs and improve billing cycles.

NaviNet Office Efficiency: Secure Messaging
NaviNet Insurer Connect: Benefits Administration
NaviNet Insurer Connect: Policy & Schedules
NaviNet Insurer Connect: Claims Management

2. How can NaviNet allow me to provide better patient care?

NaviNet frees you to focus on practicing medicine and caring for your patients by giving you secure access to the information you need, when you need it—including summary health records made available by insurers and other providers. In the future NaviNet will offer electronic and other automated ways for you to communicate with your patients and share information with them in a secure way that is convenient for both of you. And because healthcare is more collaborative than ever, NaviNet helps build and strengthen your relationships with other providers and healthcare partners on behalf of your patients.

NaviNet Office Efficiency: Secure Messaging
NaviNet Insurer Connect: Authorization & Care Management
NaviNet Patient Care Connect: Clinical Information Exchange

3. How can NaviNet lower my administrative costs?

NaviNet gives your staff the online connections to work smarter—with easy-to-use solutions and workflow tools that are proven to reduce costs and increase productivity. Replace time-consuming paperwork and phone tag with online connections to insurers, patients and other healthcare partners. Streamline your workflows to lower administrative costs and liability while increasing revenue collections, and patient care and satisfaction.

NaviNet Insurer Connect: Benefits Administration

NaviNet Payment Management: Medicare Eligibility

NaviNet Payment Management: Extended Eligibility

NaviNet Insurer Connect: Claims Management

4. How can NaviNet improve my office workflow processes?

NaviNet is based on a deep understanding of how provider officers work—and how proven, advanced technology can help them be more timely, informed and efficient. By streamlining your office workflow processes and interactions with your healthcare partners through automation and secure online communications, NaviNet gives your office the tools to manage your practice more cost-efficiently while enhancing staff, physicians and patient satisfaction.

NaviNet Office Efficiency: Staff Account Administration
NaviNet Support: Account Self-Service
NaviNet Payment Management: Patient Responsibility Estimator
NaviNet Payment Management: Payment Pro

5. What does it take to get started with NaviNet?

All it takes is a PC and an Internet connection to join the NaviNet network, which is preferred by the largest online community of physician practices, hospitals and health insurers across America. And NaviNet's online network is just the beginning; our entire core suite of solutions for providers is absolutely free, with complementary add-ons available at a low cost.

NaviNet Support: Help & Education
NaviNet Office Efficiency: Staff Account Administration
NaviNet Support: Account Self-Service

6. How can I become part of the NaviNet network?

It’s easy to do. Simply enroll online in four simple, secure steps. Then use NaviNet’s Account Self-Service features to customize your NaviNet experience and be in charge of your personal account information.

NaviNet Support: Help & Education
NaviNet Office Efficiency: Staff Account Administration
NaviNet Support: Account Self-Service

NaviNet Insurer Connect NaviNet Insurer Connect is your online connection to insurance plans nationwide. Paperwork and phone calls between your office and insurers are replaced with secure, real-time transactions. Learn more	NaviNet Payment Management NaviNet Payment Management enables your office to connect and collect. Our products give you greater control over your practice revenue by enabling you to determine patient financial responsibility and collect funds securely at the point of care. Learn more
NaviNet Patient Care Connect NaviNet Patient Care Connect supports your collaboration with patients, insurers, providers and other healthcare partners to enhance your delivery of quality care. Learn more	NaviNet Office Efficiency NaviNet Office Efficiency streamlines your workflows and interactions across your healthcare partners. We provide you with the tools to more effectively control your organization and daily routines. Learn more
NaviNet Support for Providers Count on NaviNet Support for the assistance you need–when and how you need it. Learn more	NaviNet Health Information Exchange for Providers NaviNet Health Information Exchange (HIE) will allow you to rapidly and cost effectively deploy an HIE solution to accelerate adoption, increase utilization and create an immediate revenue stream. Learn more
NaviNet Patient Communications NaviNet and RelayHealth have joined forces to provide you with an end-to-end healthcare communications platform. Now, right from NaviNet, you can interact online with patients as well as the insurers and other providers with whom you do business. Learn more

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Providers tell us NaviNet

"With NaviNet we just need to log on to one Web site to access information and transactions for multiple major national and regional insurers that we work with. Very user-friendly and time-efficient."

–Marcy DeLozier, Credentialling Coordinator - ENT of Georgia, LLC