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NaviNet Health Plan Solutions

Back to solutions for health plans

Benefits Administration

Give your providers secure, real-time access to the most current member eligibility and benefit information. Our solutions translate and communicate complex benefit information into a presentation that's easy to understand and use, resulting in fewer calls to your call center.

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  • Eligibility & Benefits Inquiry
  • Prescription Benefits Inquiry
  • Capitation Roster
  • Card Swipe

Claim Management

Reduce your claim administration costs by enabling your providers to become more self-sufficient. Our solutions help your providers manage all aspects of the claim life cycle online, from submission to adjudication.

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  • Professional & Institutional Claim Submission
  • Claim Status Inquiry
  • Claim Investigation
  • Claim Appeal/Adjustment
  • Real-Time Claim Adjudication

Payment Management with NaviNet Health Plan Solutions

Streamline your ability to securely manage and deliver timely payments and notifications to your provider network for greater efficiency.

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  • Electronic Remittance Advice
  • EFT Enrollment & Maintenance
  • Patient Liability Estimator
  • Payment Processing
  • Patient Billing

Authorization & Care Management

Reduce your utilization review and management costs by allowing providers to serve themselves. Our solutions allow providers to manage authorization requests online, eliminating costly clinical phone calls.

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  • Referral Status & Precertification Inquiry
  • Referral & Precertification Submission
  • Real-Time Referral & Precertification Adjudication
  • Referral/ Authorization Tracking Management
  • Discharge Plan & Treatment Plan Submission

Clinical Messaging

Distribute timely clinical content to your providers to enhance the quality and efficiency of member care. Clinical Messaging is seamlessly inserted into your providers' existing office workflow.

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  • Care Alerts
  • Clinical Reports
  • Message Inbox

Directory & Code Library

Make it quick and easy for your providers to find other providers in your network and to locate the diagnosis and procedure codes needed to request authorizations or payment.

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  • Network Provider & Facility Search
  • Diagnosis Code Inquiry
  • Procedure Code Inquiry

Policy & Guidelines Reference

Offer your providers quick and easy access to the information they need to conduct business with your organization.

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  • Clinical Guidelines
  • Formulary Lookup
  • Medical Policy Inquiry
  • Precertification Requirements

Health Record Exchange

Allow your providers and members to exchange health information securely—and ensure that providers have a more complete view of a member's health history.

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  • Personal Health Records (PHR)
  • Sponsored Health Records (SHR)

Member/ Provider Communications

Give your providers and members a secure channel for requesting, and responding to requests for, clinical information and services.

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  • Personal Health Records (PHR)
  • Appointments
  • Billing Inquiries
  • Referrals & Authorizations
  • Clinical Results
  • Online Visits
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