CIGNA HealthCare
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Quickly and easily gain access to CIGNA HealthCare via NaviNet at no charge
NaviNet is an easy-to-use web solution linking physician offices and hospitals with CIGNA HealthCare to offer secure access to patient, plan and physician information. NaviNet seamlessly fits into your daily workflow and enables you to perform financial, clinical and administrative transactions with CIGNA HealthCare as well as other health plans and healthcare companies.* You only need one username and password.
All you need is a PC and Internet access. NaviNet for CIGNA HealthCare is free to use.
Now your office can use NaviNet for CIGNA HealthCare for medical precertification submissions and inquiries, and it’s free.
- Determine if precertification is required
- Submit precertification requests
- Check the status of submitted precertification requests
Use NaviNet for CIGNA HealthCare precertification for:
- Submission of precertification for inpatient services
- Outpatient services (when required by a CIGNA HealthCare plan)
- Injectable medications (when covered under the medical plan)
Get answers fast!
Once you enter information, your submission will be assigned a precertification number.
You will receive one of the following responses:
- Request is approved
- Service does not require precertification
- Request is pended - the reason it is pended will display. Once CIGNA receives any additional information requested, the medical team will review it (usually within 24-48 hours).
Through the Inquiry feature, you can get the most up-to-date status of precertification requests. Inquire by precertification number or by member. If your request is denied, the status will be updated in the Inquiry feature. The reason for the denial and how to appeal the decision will be communicated via phone and via letter.
Note: This service is not available for behavioral health, dental, or substance abuse precertification requests at this time.
Getting started is easy!
Already a NaviNet user?
NaviNet Security Officers can grant real–time access to the precertification service to authorized users in the office. It’s fast and easy, and access will be granted the next time you log in.
Attention NaviNet Security Officers: For more information on granting NaviNet user permission for CIGNA HealthCare precertifications, go to the Enable Permissions link in the plan transactions menu or call NaviNet Customer Care at 1-888-482-8057.
Not sure who your NaviNet Security Officer is? Click your name on NaviNet Home to view your profile. Log into NaviNet now.
And don’t forget – You can also use NaviNet to check CIGNA HealthCare eligibility, benefits and claim status!
Register for NaviNet for CIGNA HealthCare and get real-time access to the following transactions:
- Eligibility and Benefits Inquiry
- Claim Status Inquiry
- Precertification Submission and Inquiry
- Benefit Plans and Features
- Provider Directory
- Policies and Forms
Join the NaviNet community. It’s fast and easy.
Join the hundreds of thousands of physicians, clinicians, and office managers and staff across the country who belong to the NaviNet provider network. To request NaviNet to communicate with participating health plans and other healthcare companies, click here.
*Access to health plans and service providers is dependent upon individual company policies, geographic location and other factors.
