NaviNet FAQ

Yes. NaviNet is committed to the ideals of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). We’ve taken steps to preserve the privacy and security of individually identifiable patient information transmitted via the NaviNet platform.

Here are some security and privacy safeguards that NaviNet has implemented to ensure that NaviNet is HIPAA compliant:

• Unique user name and password requirement – Protects PHI by assigning varying levels of access to data and functions according to an individual user or role within a provider office. Provides for accountability, disclosure and audit trails.
• Firewall – NaviNet’s firewall prevents unauthorized parties and traffic from accessing the platform.
• Encryption – The strongest encryption technology available protects data during transmission.
• Session timeout – The automatic log-out function protects inadvertent access to PHI if a workstation is left unattended.
• NaviNet Security Officer – The Security Officer is responsible for security-related issues and for enforcing security measures such as unique user names and passwords. NaviNet works with the Security Officer to help him or her understand how they can best protect your organization.
• Physical security – The NaviNet data center is protected by continuous video surveillance, security breach alarms and 24/7 on-premises Security Officers.

Questions? Contact us at 888-482-8057.

A NaviNet Security Officer is the primary contact with NaviNet regarding the NaviNet product. This person monitors and assists NaviNet users in your office and works with NaviNet Customer Care to ensure you are getting the most out of NaviNet. Security Officers are able to access NaviNet functionality only reserved for this role. They are also responsible for:

• Adding, reactivating and terminating users.
• Resetting passwords if staff members cannot remember their challenge and response questions, or if NaviNet passwords have been shared or compromised.
• Ensuring that every NaviNet user has his or her own unique password and that these passwords are not shared.
• Encouraging NaviNet utilization among office staff.
• Ensuring patient privacy information accessed via NaviNet is to be used only for legitimate business reasons.
• Communicating information to staff members about NaviNet system downtimes, updates and additional functionality releases.
• Reviewing the default setup for the office.
• Identifying changes made to a permission at the office and user level.
• Granting/setting permissions for users for specific health plan transactions.

Yes. You need a PC with an Internet connection and Microsoft's Internet Explorer browser to access NaviNet. You will also need cookies and JavaScript enabled on your PC. In addition, NaviNet recommends the following for optimal performance:

Internet Explorer

• IE 7.0
• IE 8.0

IE’s 128-bit encryption mode is required for all IE versions.

Internet Connection

• Recommended: High-Speed Connection
• Minimum: 56k Dial-up

Monitor and Video Card:

• Recommended: 1024 x 768 Resolution

About NaviNet and Internet Explorer

To provide you with a secure and stable connection to NaviNet, we recommend that our users access NaviNet from a browser that provides the latest security updates and functionality.

Beginning February 1, 2011, new features will not be optimized for Internet Explorer version 6, so please be sure to follow the steps below to confirm you are using the most recent version of Internet Explorer. IE6 users will continue to have the same access to NaviNet as they do today, but NaviNet will not guarantee that all features will work.

How to see which version of Internet Explorer you are using:

• Open Internet Explorer
• Click on Help in the main menu toolbar
• Select About Internet Explorer
• View the version of Internet Explorer that is installed on your computer

If you are currently using version 6 or lower, you can click here to upgrade to Internet Explorer 8.*

*Please note that some IT departments must be informed of any software upgrades. Not all users will be able to upgrade software on their own computers.

Please contact your NaviNet Security Officer. He or she has the ability to add users through the Administration tool in NaviNet.

To learn more about Unified Patient Information Management, please click here.

Our mission to advance the efficiency and quality of healthcare depends strongly on the strategic partnerships we’ve forged with best-of-breed companies that help health plans and providers improve operational efficiencies, reduce administrative and medical costs and improve the quality of care. NaviNet is committed to continually enhancing our offerings, thus we seek clinical, financial and administrative partners to expand our portfolio and bring new products to new markets.

Our partners benefit from NaviNet’s national presence, strong health plan and provider relationships, and reputation for delivering proven solutions, services and thought leadership. Across America, our network of healthcare professionals and health plans look to us for innovations and technology to reduce costs and improve quality of care. Our partners become part of this community, and get greater visibility and utilization as a result.

As a NaviNet partner, your solutions and services can be accessed by physicians, clinicians, healthcare professionals and office staff, and integrated with our health plan customer services, through America’s largest online healthcare communications network. Your products and services can be offered via single sign-on or deeply integrated with NaviNet, making it easy to quickly expand your market reach as part of a trusted network that is known, used and valued by most of the nation’s physicians, healthcare professionals and health plans.For additional information about becoming a NaviNet partner, please contact us.