We’ve made changes to our precertification submission and inquiry screens to accept behavioral health requests. Log in with your user name and password and check out some of the changes:

  • We’ve added a radio button for Behavioral Health
  • Once you select Behavioral Health, you can refine your request to one of the following types of services:
    • Inpatient
    • Outpatient
    • Home Health
    • Ambulance (Non-Emergency)
    • Office
  • The screens are dynamic! That means the screen will automatically change to ask you only what is necessary for that type of service


Want to learn more about electronic precertification?

Whether you’re a behavioral health or medical provider, join us for a free, live, interactive seminar. We’ll show you how easy it is to send and inquire on your precertification requests electronically!

During this 30-minute session you’ll learn how to:

  • Look up codes and decide if precertification is required
  • Submit requests on NaviNet
  • Complete an inquiry
  • Obtain online status updates


You’ll also have time to ask us questions.

Click here to register for the webinar. Please ensure you’re registered for NaviNet before attending a webinar. Not registered? Use the “Sign-Up for NaviNet Today” link in the upper right hand corner of the page.


Did you know?

  • Using our code search tool, you can find out whether we require a precertification.
  • You can look up CPT and diagnosis codes on NaviNet to ensure you’re using the correct codes on your requests.

Getting started is easy

Log in to NaviNet to access our online precertification transactions from the Aetna Plan Central.

If you are not registered with NaviNet, visit www.NaviNet.net and click on Sign Up in the top, right hand corner of the page.

Doctor with smart phone